Customer Support
December 18, 2025 2026-01-04 19:04Customer Support
Customer Support
TutorFirst Customer Support
Info for existing TutorFirst customers to find help and support
Customer Support
How to Get Support if you are already a TutorFirst Customer
Customer Support is available to Admin users of existing TutorFirst. If you are a tutor please contact your employer for help. However, if you are an admin user there are a number of ways for you to get help and support.
Most importantly, if you are not yet an TutorFirst customer you may find information about our help and support services on the Training & Support page.
Support Logging In
As we are sure you understand, the security of student data is very important to us at TutorFirst. Therefore, if you are having trouble logging in, we are limited in helping you gain access to the TutorFirst management system unless you are our Key Contact.
You can login via the website or bookmark this page for future use: https://magenta.oasesonline.com
If you’re having trouble logging in, then please follow these steps:
- Make sure that the email address you’re using is the same as when you were first given a login to TutorFirst by your employer.
- Check that the caps lock isn’t on when you’re entering either the email address or the password.
- If you can’t remember the password, click the Forgot Password link.
- If you still can’t log in then contact your employer for guidance.
Due to the security and privacy of student data held in the TutorFirst tutor management software, if you call us to gain access we will be unable to help you. Please contact your employer for assistance.
On Page Help
When you are in TutorFirst you find help wherever you are:
- Use the info dots next to fields and functions on TutorFirst pages to find explanations and links to instructions and help.
- Press the question mark top right for help.
Knowledge Base
For all other queries, please see the comprehensive Knowledge Base, available from all TutorFirst tutoring managment pages.
- When you are logged in, press the menu by your avatar and select Knowledge Base. Here you will find step by step instructions in the Getting Started section and tutorials and explanations for all functions in TutorFirst under the relevant sections.
- You can browse the sections or search a key word.
Ticket Support
If your login access to TutorFirst is an Administrator, then in addition to the Knowledge Base you can submit a support ticket:
- Please review the Knowledge Base first to see if your query can be answered there.
- Select the menu by your avatar and select Support.
- Click on Submit Request at the top of the page.
- Complete the ticket fields giving as much information and as many examples as possible.
- Submit Request when you are finished.
- Hit My Activities at the top of the page to view past requests and to view Organization Requests; a list of all tickets from other admins within your Company.
So What’s Next?
Still have questions? Call us on +1-866-327-0035 or:
