Fees for Optional Items
October 17, 2025 2026-01-04 19:16Fees for Optional Items
Fees for Optional Items
Add-Ons
You may want a little extra so here are the additional charges
TutorFirst Pricing
Fees for Optional Items
Fees for optional items: You will find that TutorFirst pricing covers all of the standard features of TutorFirst tutor software.
However, we do offer you some optional items. That is to say we have some bells and whistles for you.
Therefore, please check this page so you will know what items may carry an additional charge.
Online Testing
If you will be using Achieve Tests there is a $13.00 per student charge. This will cover a test pack (pre-test and post-test for a student).
We will add the $13.00 fee to your pending invoice as soon as the pre-test is added to the student. When you use the post-test there are no additional fees. To clarify, if you don’t use the post test, there is no partial refund.
If you decide you want to administer a second pre-test as an interim test, there is a charge of $5.00.
Affiliated
Credit card processing for your tutoring services is important. Therefore, we have set it up so you can process your cards and charges with no additional fees from TutorFirst. Simply apply for an TutorFirst affiliated Authorize.Net payment gateway. If we link an affiliated profile to your TutorFirst database we won’t charge a fee above what you will pay to Authorize.
Non-Affiliated
Alternatively, perhaps you already have a non-affiliated Authorize.net account. For example, you want to stay with your existing account because they currently offer you great rates. No problem, you can still link your account to TutorFirst but it will attract a 0.25% transaction fee.
We charge $1.00 for every 1000 emails sent from TutorFirst.
However, if you send 500 or less we waive this fee and will receive no additional charges.
Fees for emailing can be avoided by setting up your TutorFirst database to email via SMTP.
Please contact us for current pricing or ask your Technical Expert during Your TutorFirst Demonstration.
SMS Texting
We charge $0.05 per SMS text message sent from TutorFirst.
Additional fees may apply for international texts.
Please contact us for current pricing or ask your Technical Expert during Your TutorFirst Demonstration.
Email & SMS
We charge $1.00 for every 1000 emails sent from TutorFirst.
However, if you send 500 or less we waive this fee and will receive no additional charges.
Fees for emailing can be avoided by setting up your TutorFirst database to email via SMTP.
Please contact us for current pricing or ask your Technical Expert during Your TutorFirst Demonstration.
Custom Programming
We will always advise you to adapt your process to the online tutor software platform. Most of the time you can do this simply and easily by becoming familiar with the features. However, if after using TutorFirst for a while you need a specific item we offer various levels of custom programming.
All programming requests are subject to a $95.00 quote deposit. If you decide to proceed with the work the deposit is applied to the price of your project.
Document Templates
Sometimes an agency contract for tutoring services will want to use their own documents. Perhaps, the learning plan or progress report is required on a specific document. We can help by uploading a template to TutorFirst tutor software.
Charges start at $25.00 for simple documents. So, if you need to load a custom Invoice, Statement, Learning Plan, Progress Report or Contract we can help. We will view the document and then let you know of any additional charges before work begins.
Concierge Service
It happens! We all run out of time when running a business or want to start a tutoring business.
Perhaps your staff levels are low or you get a new contract with days to spare. If you need us to perform routine set up items such as data entry, imports, webform creation, we can help. In other words, our Concierge Service can help save you time.
The additional charges for Concierge are $50.00 per hour. Rest assured, we will ask you to approve any fees for optional items before work begins.
Premium Support
The TutorFirst System includes support, however some items are outside the scope of regular support. Examples include, but are not limited to:
- Troubleshooting or assisting your web developers with integration
- Custom report generation
- Forensic dive and correction of data entry errors
- Liaising with a third party on your behalf
- Consumption of the API
If your ticket requires Premium Support we will, of course, advise you prior to making any additional charges or performing your requested support. We will always ask for approval before charging fees for optional items.
Extra Training
TutorFirst is by and large, a self-learn system. Using the initial assistance sessions, Knowledge Base tutorials and the ticket system you will learn your way around the online tutor software very quickly.
As staff come and go you will train your staff on how you are using the system but should you require additional training during set up or lose a key member of personnel, additional training may be purchased at $50.00 per hour.
So What’s Next?
Still have questions? Call us on +1-866-327-0035 or:
